Contact Us
Monday to Friday, 8am to 5pm
Faculty Technology Center
(818) 677-3443
IT Help Center
(818) 677-1400
Information Security
(818) 677-6100
Universal Design Center
(818) 677-5898
Classroom Support
(818) 677-1500
Check our social media for changes and updates.
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Phones and Voicemail
Smartphones Tested by IT
It is the policy of California State University, Northridge to provide reimbursement for use of portable equipment and/or electronic communication equipment and related services only with the prior authorization of the President, the appropriate division Vice President, or the Executive Director of the University Corporation as a condition of employment
The table below identifies the smartphone operating systems reviewed by IT. The list of smartphone operating systems will be reviewed once every six months.
| Smartphone Operating System | Functions with the Microsoft Exchange Email System, Calendar, and Contacts? |
|---|---|
| iOS | Yes |
| Android | Yes |
Use these instructions to set up your CSUN email on your mobile device:
iPhone and iPad iOS 11 and above
- Select the Settings icon on your iPhone or iPad.
- Select Mail
- Select Accounts
- Select Add Account.
- Select Exchange.
- Enter the following Server information: outlook.office365.com. (Note: If you are using previous versions of the iOS, you may have to enter outlook.office365.com information under Incoming Mail Server and Outgoing Mail Server).
- In the Username field, enter your username as: firstname.lastname @ csun.edu (no spaces).
- Your mail program will find the mail settings to set up the account.
Microsoft provides step by step instructions for setting up email from an iPhone or iPad.
Apple provides step by step instructions for setting up email.
To delete your account, go into Settings>Mail> Accounts - select the account and hit delete
Android
*Depending on your Android device, these instructions may vary slightly.
- From Applications, select the Gmail App button.
- Select Settings from the dropdown menu.
- Choose Add (Another) Account and select Exchange and Office 365.
- Enter your CSUN email address as firstname.lastname @ csun.edu (no spaces) and select Next.
- Will be redirected to CSUN Authentication Login.
- Enter your User ID and Password.
- Select Login.
- Will be redirected to CSUN Duo Authentication.
- After Duo Authentication is completed, will be redirected to Permissions requested.
- Select Accept to continue.
- All set and ready to use Microsoft Exchanged 365 for Gmail App.
Microsoft provides step by step instructions for setting up email from an Android.
OWA (Outlook Web Access) App for Phones
Downloading the OWA app provides you with a more robust email environment. The app provides additional functionality that you don't get through the set up of email on your phone.
What are the advantages of downloading the app?
- You can access your calendar to view and schedule appointments and meetings
- You can accept meeting requests through the app without worry
- You can view and organize all your contacts, even the personal contacts you create that are not part of the global address list
- If you are a task master, you can continue to create tasks
Phone Discounts
This list of wireless service providers offers Employee Value Programs to CSUN employees. If you are interested in purchasing a new plan, the information below will help you identify which service provider works best for you. If you already have a contract with any of these vendors, contact the assigned account representative for details on signing up for their Employee Value Program.
Note: In most cases, you will be asked to confirm employment.
| Vendor | Discount | Promotion Code | Contact |
|---|---|---|---|
| AT&T | For faculty and staff only: 17% discount on qualified wireless plans and services. Waived activation fees on select activations, Waived upgrade fees with select upgrades. |
02409770 | Juan Andrade (714) 872-7096 |
| Sprint | 18% discount on monthly access fees. No account setup fee. No shipping fee. No upgrade fee. Need proof of employment. |
GVSCA_WCA_ZZZ | Janet Warren Employee Value Program (EVP) Phone: (818) 385-7229 janet.warren@sprint.com |
| T-Mobile | 60% off all retail wireless accessories. No activation fee. Free shipping. |
N/A | Employee Value Program (888) 457-6294 https://www.oasismobility.com/CSUN |
| Verizon | 18% discount on monthly access fees. | N/A | Employee Value Program (888) 457-6294 https://www.oasismobility.com/CSUN |
Phones & Voicemail
Phones are an integral component of the University’s technology infrastructure. Most university phones utilize the voice-over-IP (VOIP) system which integrates phone usage with the computer network. This integration significantly reduces calling costs while providing robust benefits for our faculty and staff.
If you need to make a call from a personal device and wish to block your number, dial *67 before placing the call.
If you are in need of a virtual desktop setup, this can be managed through myCSUNsoftware but administrative rights are required to download the Citrix receiver.
For a complete guide, visit How to Access Virtual Desktops (PDF).
- To utilize the virtual phone software, you must first connect to GlobalProtect VPN.
- For CSUN Owned Windows Devices: Virtual phones, or soft phones, can be setup on your Windows desktop to simulate your on-campus phone. To use this service, complete the Virtual Phone / Call Communicator Request form. View the Installing Cisco Phone Software (PDF) quick guide for step-by-step instructions.
- For Personally Owned Windows Machines: Virtual phones, or soft phones, can be setup on your personally owned Windows desktop to simulate your on-campus phone. To use this service, complete the Virtual Phone / Call Communicator Request form. View the Installing Cisco Phone Software for Personal Windows Devices (PDF) quick guide for step-by-step instructions.
- Cisco Jabber is a softphone solution for PCs, Macs, iPhone, and Android: For more information on Jabber, visit CSUN's Jabber page.
For information on how to log in from off-campus to retrieve your message, please review the Phone and Voicemail Guide (PDF).
FAQs
Submit a SOLAR Financials chargeback request. Available phone options and prices are listed on the IT Service Price List.
If your phone is not working properly, or you need assistance with voicemail, contact the IT Help Center.
Contact Us
Monday to Friday, 8am to 5pm
Faculty Technology Center
(818) 677-3443
IT Help Center
(818) 677-1400
Information Security
(818) 677-6100
Universal Design Center
(818) 677-5898
Classroom Support
(818) 677-1500
Check our social media for changes and updates.
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