Email

Go to the Gmail login page and sign in with your @my.csun.edu email prefix (e.g. jane.doe) and CSUN password. If you don't know your email address, log in to the CSUN Portal and go to the Student Center (SOLAR). Your student Gmail address is located under Personal Information.

If you don't have your initial password, contact the IT Help Center in person or by phone. If you tried using your CSUN password and this did not work, reset your CSUN password and try again. 

New CSUN Portal Instructions

All CSUN related emails are sent to your student email account, but you may choose to forward them to another account of your choosing. PLEASE NOTE: do not skip any steps in the process, especially step 10 or the process will not be complete. 

Once this process is complete, email will be forwarded and NO copy will remain in your Gmail account. If you wish to retain a copy, use the forwarding feature in Gmail. 

1. Log in to the CSUN Portal. 
2. Select Profile Options. 
3. Select myCSUNprofile.
4. Under Personal Information, select the Campus Email Address link. 
5. Add a new email address or select an existing non on-campus type email address. 
6. Select the Forward To checkbox. 
7. Select Save. 
8. The Save Confirmation screen displays. Select OK.
9. After saving, you will also receive an email confirmation like the one below:
10. IMPORTANT: After receiving the above email from SOLAR you will receive another email from Google asking you to confirm that you want to forward your CSUN Google email to another address. Click on the link in Google to confirm you want to forward your CSUN Google email to another email address.  It may take 1-2 days to process the request once you conform by clicking on the link. Your email will not be forwarded unless you complete this final step in the forwarding process.

What do I do if I never received the verification email?

When you sign in to the Google Accounts homepage you will see an "Account verification needed" message there, with an option to resend the verification email.

Just click on the link there to resend the email. You can repeat the process multiple times, which may sometimes be necessary if your email provider is experiencing technical difficulties.

In short: If you have not received the email with the verification link sign in to your Google account to resend it.

An alternative to downloading Gmail content is sharing that content with another account. For example, if you want to share your CSUN Gmail account content with your personal Gmail account, you can delegate access to that account. 

To share content with another Gmail account:

1. Log into your Gmail account
2. Click the Settings icon in the top right corner
3. Click See all settings
4. Click the Accounts tab
5. Scroll down to Grant access to your account
6. Click Add another account
7. Enter the email address of the person you want to add
8. Click Next Step
9. Click Send email to grant access
10. The person you shared your inbox with will receive an invitation email
11. When the person accepts the invitation, their status will change from Pending to Accepted
12. The person can switch to your account and access your inbox 

• Gmail Help Center
• Downloading Google Data
• Exporting Gmail Data
• Copying Content from your School Account to Another Account
• Supported Browsers
• Google Mobile (When prompted for your username, enter your @my.csun.edu email address)
• Differences between IMAP and POP

• Using Gmail with Screen Readers
• Accessibility Information for Gmail's basic HTML View
• Gmail (Basic HTML) Guide 

Please review the following storage quotas:

• Applicants: 1 GB
• Enrolled/Active Students: 25 GB
• Graduated Students: 0 GB (Their email will need to be forwarded if they want to retain the address)

An Email Management Feature in Microsoft Office 365

Clutter is an option in Microsoft’s Office 365 email designed to help manage email overload by moving “lower priority” email messages from the Inbox folder to a new folder named “Clutter”. The Clutter feature is automatically turned on in Office 365 and, if used regularly, it can reduce the number of emails in your Inbox. However, to be effective, you need to train Clutter to know which emails you wish to have moved to the Clutter folder and which you want to remain in your Inbox.

Help Clutter Work More Effectively 

Over time Clutter adapts to your preferences as it records your choices and uses that information to identify similar messages in the future. But you can help Clutter learn your choices faster by doing the following:

• If you see a message that was sent to Clutter by mistake, move it from the Clutter folder to your Inbox.
• If you see a low priority email in your Inbox, move it to the Clutter folder.

You can examine the Clutter folder anytime, or once you're satisfied that Clutter has a good understanding of your email preferences, you can wait for a weekly email summary of what went into Clutter.

Turn Clutter Off

You can turn Clutter off anytime in Office 365.

1. Follow the steps at the beginning of this document to sign in to Office 365. Then, go to Settings > Options > Mail > Automatic processing > Clutter.

2. Select Don't separate items identified as Clutter, and then select Save.

NOTE: The Clutter folder remains in Outlook after you turn off Clutter feature.

Turn Clutter On

Clutter is turned on by default, but if you've turned it off, use these steps to turn it back on. 

1. Sign in to Office 365 at for students & alumni here or for faculty & staff here.
2. Go to Settings > Options.
3. On the left nav bar, go to Mail > Automatic processing > Clutter.
4. Select Separate items identified as Clutter, and then select Save.

NOTE: If you're using the Light version of Outlook on the web, you can access messages in your Clutter folder, but not turn Clutter on or off. Turn off the Light version of Outlook on the web in Options > Outlook on the web version and clear the Use the light version of Outlook on the web checkbox. Your changes will take effect the next time you sign in.

Who Do I Contact For Help?

If you have any questions, please contact the IT Help Center. 

Microsoft introduced a new feature that allows you to @Mention a person in the message and easily add them to the list of recipients.

This feature is very similar to tagging someone in a chat message and can make communicating in Outlook, Microsoft Teams, SharePoint, and other Microsoft applications more convenient.

Tips for Use

• Adding a "mention" to your messages will add that user to your To: list. The user's name will be highlighted in the message body or invite but please double-check your intent as it will also add that user to your To: list of addresses.  
• Add a SPACE after the @ symbol if you do not want to @mention someone. This feature only looks for @name text with no space.

Learn more about how to use @Mentions by visiting the Microsoft Support Site.

To Turn off the @Mentions, in Outlook for Windows

• Go to File > Options > Mail > Send Messages
• Uncheck "Suggest names to mention"

Important note: Outlook on the web, Outlook for Mac, and Outlook for Mobile currently have no way of turning off this feature. 

1. Log in to webmail. 
2. Select the Settings icon, located at the top, right of the window. 
3. View all Outlook Settings.
4. On the left, select Forwarding.
5. Select the Start forwarding radio button. 
6. Enter your forward email in the Forward my email to field.  
7. If you'd like to keep a copy of all forwarded messages in Outlook Web App, select the check box to do so. 
8. Select SAVE to complete the process. 

For information on how to create and manage Majordomo lists, please review the Majordomo – Creating and Managing Lists (Administrators) (PDF) user guide. 

If you need information on Class Email Lists, visit the Class Email Lists page. 

Faculty and staff are encouraged to remain vigilant when responding to email and never share their passwords or click on suspicious URLs. If in doubt, verify before clicking. For more information, visit the CSUN Spam Prevention page. 

Use these instructions to set up your CSUN email on your mobile device:

iPhone and iPad iOS 11 and above

1. Select the Settings icon on your iPhone or iPad.
2. Select Mail
3. Select Accounts
4. Select Add Account.
5. Select Exchange.
6. Enter the following Server information: outlook.office365.com. (Note: If you are using previous versions of the iOS, you may have to enter outlook.office365.com information under Incoming Mail Server and Outgoing Mail Server).
7. In the Username field, enter your username as: firstname.lastname @ csun.edu (no spaces). 
8. Your mail program will find the mail settings to set up the account.

Microsoft provides step by step instructions for setting up email from an iPhone or iPad.

Apple provides step by step instructions for setting up email.

To delete your account, go into Settings>Mail> Accounts - select the account and hit delete

Android

*Depending on your Android device, these instructions may vary slightly.

1. From Applications, select the Gmail App button.
2. Select Settings from the dropdown menu.
3. Choose Add (Another) Account and select Exchange and Office 365.
4. Enter your CSUN email address as firstname.lastname @ csun.edu (no spaces) and select Next.
5. Will be redirected to CSUN Authentication Login.
6. Enter your User ID and Password.
7. Select Login.
8. Will be redirected to CSUN Duo Authentication.
9. After Duo Authentication is completed, will be redirected to Permissions requested.
10. Select Accept to continue.
11. All set and ready to use Microsoft Exchanged 365 for Gmail App. 

Microsoft provides step by step instructions for setting up email from an Android.

OWA (Outlook Web Access) App for Phones

Downloading the OWA app provides you with a more robust email environment. The app provides additional functionality that you don't get through the set up of email on your phone.

What are the advantages of downloading the app?

• You can access your calendar to view and schedule appointments and meetings
• You can accept meeting requests through the app without worry
• You can view and organize all your contacts, even the personal contacts you create that are not part of the global address list
• If you are a task master, you can continue to create tasks

iPhone app

iPad app

Android 

Log in to Webmail for students & alumni

Log in to Webmail for faculty & staff

Set Up Instructions (PC)  

1. From the Start menu, select Control Panel.
2. Select the Mail icon.
3. Select Mail Setup - Outlook window displays. Select E-mail Accounts...
4. In the Account Settings window, select New.
5. In the Add New E-mail Account window, do the following:
   • Enter your name
   • Enter your CSUN email address ( ).
   • Enter your portal password.
   • Re-type your password
6. Select the Next button.
7. The window displays "Configuring" as it searches for your server settings.
8. If you receive the note below, enter your email address and password and select the OK button to continue. Otherwise, continue to the next step.
9. Configuration is successful. Select the Finish button to complete the set-up process.

Need Help? 

Contact the IT Help Center by phone (818) 677-1400, online, or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions (PC)  

1. Select the Thunderbird application.
2. Select Tools.
3. Select Account Settings...
4. Use the dropdown arrow on the bottom left-hand corner to select Add Mail Account.
5. Enter your Name, CSUN email address ( ) and Password.
6. Select Continue.
7. The Mail Account Setup Window displays your information.
8. Verify Your name and Email Address.
   NOTE: Verify that the Incoming mail is set to outlook.office365.com and Outgoing mail is set to smtp.office365.com To edit this information, select Edit.
9. Select Create Account.
   Thunderbird will process and indicate that it has located your account.
   The final screen verifies your account information.
10. You will be prompted to enter two-factor authentication. 
11. You will be asked to grant permissions. Proceed.
12. Your Email account will now appear in the Account Settings window in the left-hand pane.

Need Help? 

Contact the IT Help Center by phone (818) 677-1400, online, or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions

1. Select Account Settings from the Entourage dropdown menu.
2. The Accounts window displays.
3. Select the New icon.
4. The New Account window displays.
5. Select the dropdown arrow and select Exchange in the Account type field.
6. Select the OK button.
   Note: If the auto-detect feature does not work, a functional account can also be created manually.
7. Select the Account Settings tab in the Edit Account window.
8. Enter a descriptive label such as CSUN Email in the Account name field.
9. Enter your name in the Name field under Personal Information.
10. Enter your CSUN email address in the E-mail address field.
11. Enter your CSUN email ( ) in the Account ID field under Authentication.
12. Enter your CSUN password in the Password field.
    Note: You can store your password in the Mac OS keychain so that you don't have to enter it every time you access Entourage. Do not store your password if you are using a shared computer.
13. Select the Advanced tab to configure the remaining options.
14. Enter outlook.office365.com in the Exchange server field under Server Information.
15. Select the box next to This server requires a secure connection (SSL).
16. Select the boxes next to This server requires me to log in and This LDAP server requires a secure connection (SSL) in the LDAP server field.
17. Select OK.

Need Help? 

Contact the IT Help Center by phone (818) 677-1400, online, or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions (Mac)

1. Open the Go menu and select the Applications option.
2. Select the Office 2011 folder followed by the Outlook icon.
3. From Tools, select Accounts from the dropdown menu.
4. From the Accounts window, select the Exchange Account icon or select the plus (+) sign in the lower left-hand corner. Select Exchange from the left pane.
5. In the Enter your Exchange account information window, enter your email address, username ( ) and Password and Server Information (outlook.office365.com). Leave the Configure Automatically option checked.
6. Select the Add Account button.

Need Help? 

Contact the IT Help Center by phone (818) 677-1400, online, or in person in (University Library, First Floor, Learning Commons).

At this time, Microsoft recommends the following configuration steps for Mac Mail, to prevent the possibility of mail loss.

Set Up Instructions 

1. Select Preferences from the Mail pulldown menu. 
2. Verify that the Accounts icon is chosen.
3. If the Account wizard does not open, select the + symbol in the lower left corner. 
4. Choose Add Other Mail Account... from the list of available options. 
5. Enter your CSUN Email Address ( ) and enter the word “Password” in the Password field. Note: This field is required but your actual password should not be entered here. 
6. Select the Create button.
7. Mac Mail will indicate that you have to set up the account manually. Select Next. 
8. Ensure that IMAP is selected.
9. Enter outlook.office365.com for the Mail Server. 
10. Enter your CSUN Email Address ( ) and Password. 
11. Select Next. 
12. Enter smtp.office365.com for SMTP Server and your CSUN Email Address ( ) and Password. 
13. Select Create. 
14. Send a test email to confirm that sending/receiving is working correctly.

Need Help? 

Contact the IT Help Center by phone (818) 677-1400, online, or in person in (University Library, First Floor, Learning Commons).

Set Up Instructions

1. Select the Thunderbird application from your Dock or from the Applications Folder on your 
   hard disk.
2. Select the Tools menu.
3. Select Account Settings.
4. Select the Add Account button.
5. Select the Email account option in the New Account Setup window.
6. Select Continue.
7. Enter Your Name, Email Address ( ) and Password in the identity window.

8. Select IMAP as your server option from the Incoming dropdown menu.

9. Enter outlook.office365.com in the Server hostname field. The Port should read 993.
10. Enter smtp.office365.com in the Server hostname field. The Port should read 587.
11. Once your screen matches the identity window, select the Done button.
12. Select Continue.

13. On the Account Name window, make sure that you select the appropriate descriptive label for

    this account preference, such as Home Account, Work Account, or Exchange Account.

14. Select Continue.

15. On the User Names window, make sure that the Thunderbird Account Wizard has recognized

    your Incoming User name.

16. Select Continue.

Need Help? 

Contact the IT Help Center by phone (818) 677-1400, online, or in person in (University Library, First Floor, Learning Commons).