Student Housing Handbook 2026/2027

STUDENT HOUSING MISSION STATEMENT

The Office of Student Housing and Residential Life exists to promote individual development academic success, and conscientious citizenship among residents by providing facilities, services, and programs that foster respectful and responsible living in a learning environment.

In this Student Housing Handbook you will find the following sections:

RESIDENT'S RIGHTS

Each resident is entitled to certain basic rights that describe the essence of our residential community:

  • Sleep and reside in the community without undue interference of excessive noise.
  • Live in a clean and healthy environment. Demand respect for one’s personal belongings.
  • Expect privacy within the “Right of Entry” policy guidelines stated in the lease agreement.
  • Live free from intimidation, physical, and emotional harm.
  • Expect reasonable cooperation in the use of appliances shared in the unit (i.e. stove, refrigerator, closet space, etc.).
  • Be an individual in a manner that does not interfere with the rights of others.
  • Settle conflicts in a reasonable manner.

USEFUL PHONE NUMBERS

For a full contact list of emergency resources at CSUN, visit Emergency Communications. 

Matador Patrol: (818) 677-5042 or (818) 677-5048 
Klotz Student Health Center: (818) 677-3666 
Vehicle Jump starts or Key Lock-Out Assistance: (818) 677-2111 
Emergency Preparedness: 818-677-5973 
Environmental Health and Safety: 818-677-2401 

Student Housing On-Call Duty System

Resident Advisors (RAs) serve on call duty each night. RAs will be on duty from 7 p.m.-8 a.m. Monday-Thursday, 7 p.m., Friday until 8 a.m. Monday and University recognized Holidays. 

While on duty, the RAs will walk the communities, visit with residents, look for security and maintenance concerns, and address policy violations. Outside of the on-call duty, RAs will be available in and around the buildings. 

 A Community Director (CD) is also on duty each night to assist with both personal and facility emergencies, as well as with disciplinary situations. The CD on duty will be contacted by the RA as needed. The CDs are professional live-in staff members. These staff members are full-time professionals who are trained to handle counseling, disciplinary, and crisis situations. A CD is on call 24 hours a day, 7 days a week, including holiday periods. 

RA Duty Phone Numbers (After hours lockouts and emergencies) 

Team A: Buildings 1, 2, 3, 6: (818) 497-8273 
Team B: Buildings 4, 5, and 16: (818) 402-9914 
Team C: Buildings 7, 8, and 17: (818) 497-8257 
Team D: Buildings 9, 10, 11, and 13: (818) 400-1248 
Team E: Buildings 12, 14, 15: (818) 402-9941 
Team F: Buildings 19, 20, and 21: (818) 307-7239 
Team G: Buildings 22, 23, and The Village Apartments: (818) 522-5231

HOUSING POLICIES

You and your roommates will be sharing a living space for the academic year, so it’s important to discuss — and agree on — important things, including how you want to clean, share materials, and decorate/arrange the unit so that you may live together comfortably. Your RA will have a roommate agreement available to help guide you in the process and will follow up with you and your roommates to ensure the agreement is completed. 

Any property left in the unit beyond the term of the license agreement shall be deemed abandoned. If the abandoned property is worth less than $300, the University will store the property for 15 days after notice is given to the resident. If, after fifteen days, the property remains unclaimed, then on the sixteenth day, the University may dispose of the property. 

If the property is worth $300 or more, it will be stored for at least three months. If, after three months, the property remains unclaimed, then it will be sold at public auction to the highest bidder. Property not sold at the public sale will be disposed. Storage costs may be passed on to the owner of the possessions before the possessions are released. The costs can include storage expenses and reasonable labor charges for removing disassembly and transportation

Micro Fridge

Each residents are allowed to have a micro-fridge in all residential facilities, including individual rooms, as long as it does not exceed 4.5 cubic feet.

The refrigerator must meet the following specifications:

  • Less than 4.5 cubic feet in size
  • 120 Volt
  • Energy rating less than 2 amps

Please note that no more than two appliances should be plugged into the outlets in a room simultaneously. If more than two are plugged in, the circuit breaker may “pop” causing a loss of power to those outlets. 

Not Allowed Appliances 

Listed below are kitchen appliances and other items that may not be used in units for safety reasons.

Kitchen appliances not allowed in units: 

  • Deep fat fryers 
  • Electric frying pans 
  • Halogen lamps 
  • Hotplates 
  • Space heaters 

Key Access

Your MataCard will serve as a digital key that will let you access your building, apartment or suite, the pool areas (during hours when the pool is open), and other Student Housing facilities. 

MataCard

Licensees are issued MataCard access to their assigned unit and are solely responsible for maintaining the security of their card. MataCard access must not be lent, shared, or transferred to any other individual. Unauthorized duplication, use, or possession of a MataCard or key to any building controlled by the State without proper authorization is a misdemeanor offense under Section 469 of the California Penal Code.  

Lock Out/Lost MataCard

If you are locked out of your room or lose your MataCard, contact the Student Housing Office at (818) 677-2160 or visit the office during business hours, Monday–Friday, 8 a.m.-5 p.m. 

If you need assistance outside of business hours, please contact the Resident Advisor (RA) on Duty. 

 Fees for Lockouts or Lost MataCards 

Fees increase with each incident during the academic year: 

  • First incident: No charge
  • Second incident: $5
  • Third incident: $10
  • Fourth incident: $15
  • Fifth incident: $20 and a required conduct conference with the Community Director
  • Replacement Card Fee: $25

Each additional incident after the fifth will incur a $20 fee and require a conduct conference with the Community Director. 

University shall have the right to enter Licensee’s bed space with at least 24 hours’ notice for maintenance, facility services, and for any other lawful non-emergency purpose. In addition, the University shall have the right to enter the Licensee’s bed space with no notice for the purposes of emergency, health, and safety. 

Cleaning

Residents are responsible for maintaining their living quarters at a standard that neither interferes with normal university activities (e.g., doing work) nor normal residential activities (e.g., traversing the room), nor contributes to health hazards (e.g., promoting bacterial growth due to failure to remove trash). 

  1. Failure to maintain living quarters at this standard may result in a conduct conference with the Community Director 
  2. Residents are prohibited from leaving personal trash or personal trash cans in hallways/corridors outside student residential spaces. 

 Residents and their guests are not permitted to sleep in any common areas within residential facilities. This includes, but is not limited to, lounges, lobbies, study rooms, and conference rooms.

Decorating

Only non-marring adhesives may be used to hang posters, pictures, and other decorations (i.e., Command Brand products). Please follow the proper removal instructions provided by the Command Brand products. 

Decorations of any kind should not be placed on or hung from the ceiling. Decorations of any kind cannot be hung from any fire sprinklers or exposed piping. Please see Section (FIRE SAFETY) for more information. 

Residents may not paint any part of their room or apartment. Contact (i.e., Con-Tact) paper is also prohibited when decorating any part of the room.   

Prohibited decorative items include, but are not limited to: 

  • Cut or live trees. 
  • The burning of candles, except for the use in necessary religious practices. In these instances, residents may not leave lit candles unattended. 
  • Dartboards. 
  • Whiteboards are displayed on the external part of the door. 
  • Decorative snow on glass windows and doors
  • Covering windows/balcony doors with paper or decorations

The cost of repairing and repainting damaged room walls, doors, windows, or ceilings will be billed to unit residents

Damages

Please make sure to take care of your unit. When you vacate your unit, it will be inspected, and you will be billed for any missing items or damages beyond normal wear and tear. When you move-in, it is important that you document any damage (take photos, submit a maintenance ticket for issues that can be fixed) you’ve inspected in the unit and keep them for your records. You will not be billed for legitimate damages documented at move-in. 

 In shared residential spaces, damage charges will be divided equally among all residents assigned to the space unless the person responsible for the damage claims responsibility   

Damages to common areas (hallways, lounges, bathrooms, etc.) will be charged to all residents of a particular wing, floor, building, or living area unless a responsible party can be identified.  

Please do not tamper with or hang items (clothing, decorations, etc.) from fire sprinklers! 
All units within The Park Apartments and Suites are equipped with fire sprinklers. They are activated by only two things: 

  1. Extreme heat in the immediate area, such as a fire, would produce. The heat melts the red filament, signaling the sprinklers to activate and extinguish the fire. 
  2. Tampering with or accidentally bumping the sprinkler heads with enough force to break the red filament. 

When sprinklers are activated, 60 gallons of water per minute are emptied until the system is reset. It would take at least 10 minutes to reset the system, usually longer. The damage and disruption caused by 600-1800 gallons of water is devastating and costly to clean up and repair. The damage may not be limited to one room, as the water seeps into other rooms. By law, you can be personally held accountable for losses to the other residents in the building should they sustain water damage. Please use extreme caution around the sprinkler heads. Cleaning and repair costs are billed to the unit where the sprinklers were activated. 

 If the sprinkler is activated in your unit, vacate the room and call Police Services immediately at (818) 677-2111. Then find the nearest RA or other housing staff member. The sooner staff are aware of the situation, the faster they can respond. Finally, if you experience what you believe to be losses as a result of a sprinkler activation, do not throw away any items that you perceive to be damaged. Take photos of the damaged items.

All University Suite residential student units come fully furnished, including single beds, chairs, and desk/drawer space for each student. 

Furniture use

All furniture must remain in the unit and be kept clean, safe, and usable. 

  • Furniture must not be removed from the unit. 
  • Furniture may be rearranged within the unit, but it should not obstruct any exit pathway, doorway, or window. 
  • Furniture must also be returned to its original position before checkout. 
  • Beds must remain on their frames, and all furniture should be placed on the floor (e.g., no beds on top of desks/dressers, and no desks or dressers stacked or turned on end).
  •  Students may not bring or use their own mattresses and must use a university-provided mattress.
  • Failure to comply with these safety measures may result in disciplinary action and removal from housing. 
Raising/Adjustment of Beds
  • Some beds in the residential suite communities can be raised, creating a higher-level sleeping surface. 
  • Adjustable beds are allowed to be raised to a maximum of 36 inches (3 feet) in height. 
  • The use of any outside furniture to raise it is strictly prohibited. 
  • Please be advised that by utilizing a raised bed, there may be an increased risk of falls or injury. 
  • Residents who want to adjust their bed configuration must submit a maintenance request through their Student Housing portal. 
  • Only university housing staff can adjust beds. 

To enhance the safety and security of the residential community, the Park Apartments and Suites perimeter gates are locked daily from 7:30 p.m. to 3 a.m.

During these hours, all Student Housing residents must complete the following steps to enter the community:

  1. Check in online by completing the Gate Access Check-In form.
  2. Verify your identity with the gate attendant upon arrival. The gate attendant will confirm your check-in and grant access to the community.

Residents should have their CSUN ID or another form of photo identification readily available if requested by the gate attendant. Failure to complete the online check-in or verify your identity may delay entry.

All guests must be registered and approved by their resident host before entering Student Housing. Guests gain access with approval from a resident host and a guest pass obtained from gate personnel between 7:30 p.m. and 3 a.m. Residents must be with their guests to register. 

If your guest will be staying past 1:00 a.m., you must register and gain approval to host an overnight guest using our online overnight guest registration system. The registrations need to be completed by 3 p.m. the day before the stay or by 3 p.m. on a Thursday for a weekend stay.

For complete guest expectations, limitations, and responsibilities, please refer to the Guest Policies page.

Guest Policy for Minors

To ensure the safety, security, and well-being of all residents, CSUN Student Housing enforces a guest policy restricting the presence of individuals under 18. This policy also includes any family members (direct/indirect) who are under the age of 18. 

Temporary guests who are minors are not permitted to enter Student Housing facilities after 7:30 p.m. unless accompanied by a legal guardian or participating in a university-sponsored event. 

Overnight stays by guests under 18 are strictly prohibited after 7:30 p.m. to maintain a secure, safe, and distraction-free living environment. Residents are responsible for ensuring their guests adhere to these restrictions, as they are ultimately accountable for their guests’ actions while on the premises. Failure to adhere to university housing policy and procedure will result in judicial follow-up. 

By adhering to these guidelines, residents contribute to a safe, supportive, and academically focused community that prioritizes the needs, comfort, and safety of all members. 

Skateboards, Roller Skates, Hover Boards, and Similar Equipment on Campus Grounds

In compliance with CSUN Policy number 800-04, the use of skates, roller skates, skateboards, electronic skateboards, and other similar skating equipment on the grounds of the campus or other grounds owned or controlled by the university is permitted for individual transportation purposes only by students, university employees, or other individuals conducting official university business, utilizing university facilities available to the public or attending university programs. Skating for transportation must be conducted with full attention to pedestrians, bicycles, etc. and must be at a safe speed. Any type of skating is strictly prohibited when a skater is moving and jumping and a skate or the wheels of the skateboard touch anything other than the ground. This prohibition includes but is not limited to, handrails, pedestrian ramps, patios, walls, benches, fountains, stairs, raised surfaces, parking structures, curbs, landings, or similar structures not intended for such use.

Micromobility Device Policy

As part of our commitment to safety and compliance with state guidelines, residents who wish to bring UL-approved micromobility devices such as electric scooters, e-skateboards, or similar items into the residence halls must adhere to the following policies:

  1. Registration Requirement: All micromobility devices must be registered with Residential Life upon arrival. Registration can be completed through the Student Housing Portal.
  2. Storage and Insurance: Due to liability concerns, residents are required to provide proof of renters insurance before storing these devices in their rooms. This insurance must cover potential risks associated with housing and charging these devices indoors.

Please note that residents are currently allowed to store their registered micromobility devices in their rooms, provided all requirements are met. Failure to comply with these policies may result in adhering to our Residential Life Student Conduct process and removal of item. This policy is subject to change based on state/fire marshal guidelines.

The purpose of this policy is to reduce the risk of pedestrian or user injury on campus. In the case of hoverboards or similar motorized devices that use lithium-ion battery packs (or similar), the purpose of this policy is to eliminate the risk of fires and/or personal injury.

Use Within Residential Facilities

For the safety of all residents and staff, the operation or riding of bicycles, scooters, electric scooters, skateboards, electronic skateboards, hoverboards, roller skates, in-line skates, or other similar transportation or micromobility devices is prohibited within all residential facilities. This includes, but is not limited to, residence hall hallways, elevators, stairwells, lounges, lobbies, laundry rooms, and other interior common areas.

Micromobility devices, bicycles, and similar transportation equipment may not be stored in hallways, stairwells, emergency exits, exit corridors, or any other location that obstructs access, egress, or emergency evacuation routes. Devices found in these prohibited locations may be removed by Residential Life staff without prior notice.

Prohibited Devices

Motorized hoverboards, scooters, or similar devices powered by lithium-ion batteries are prohibited on campus and in university buildings, except as permitted under the micromobility policy. Disability-related devices are exempt.

Responsibility

Residents are financially responsible for any damage caused by the use, storage, or charging of bicycles, scooters, skateboards, skates, micromobility devices, or other transportation equipment. Failure to comply with this policy may result in student conduct action, removal of the device, and assessment of any applicable repair or replacement costs.

Policy No: 800-07

Except for service or assistance animals, as defined by applicable law, whose presence has been authorized in writing by CSUN Disability Resources and Education Services (DRES), animals of any kind are not allowed in University Housing facilities. Except for service animals, as defined by applicable law, pets of guests or visitors are not allowed in University Housing facilities. 

Service and assistance animals that are approved by the university and fish in a tank of 10 gallons or less are permitted in University Housing facilities. One 10-gallon tank per resident is permitted. 

Student Housing strongly recommends following best practices for caring for pets, including, but not limited to , ensuring pets are properly fed and using appropriate relief areas. 

Students who are approved by DRES and Student Housing to have animals on campus are required to abide by the expectations and policies set forth upon approval. Students are required to review and understand the separate policies for service and assistance animals and to adhere to the guidelines relevant to their animal. Any violation of policies may result in disciplinary action, including removal of the animal from residential facilities. Animals not approved for University Housing facilities must be removed from the space within 24 hours.

Residential community members and residential student groups may post materials with the permission of the Residence Life staff member for their area. Non-residential individuals and groups must obtain permission from the Student Housing Office. No offensive or alcohol/drug-related materials may be posted in a public area or a place where they can be viewed from a public area in accordance with California State University, Northridge’s Policy on Time, Place and Manner of Free Expression and Use of Campus Buildings and Grounds:

  1. The outside of buildings (walls, doors, roofs, steps, or windows when visible from outside).
  2. With the exception of private offices and personal workspaces, temporary signage may not be placed on interior doors, windows, walls, floors, or ceilings.
  3. Trees, poles, traffic signs, trash cans, or fences.
  4. Obstructing the entrances or exits of buildings or the line of vision of vehicular or pedestrian traffic.
  5. On vehicles without the owner’s permission.

Policy No: 900-19

Quiet hours mean that community members must keep noise to a very minimal level in all of our housing, surrounding grounds, and recreation areas. Courtesy hours mean residents are expected to maintain a reasonable, moderate noise level. During quiet and courtesy hours, requests from community members and Student Housing staff for reduced noise will be respected in our community.

Quiet hours are: 

  • 10 p.m.-8 a.m. Sunday night to Friday morning
  • 1 a.m.-9 a.m. Saturday and Sunday
  • 24-hour quiet hours — in effect, the last two weeks of each academic semester
  • Courtesy hours are in effect at all other times. 

All musical (percussion instruments are musical instruments) instruments must be registered with your community director before being played in the residence halls. Permission must be obtained in writing from roommates and neighboring units.

Student Housing is your home during the academic year, and we are happy to have you here. Repairs and maintenance must be performed by authorized personnel only. Residents should report maintenance concerns in a timely manner by completing a Maintenance Request in your Student Housing Portal, or by phone at (818) 677-2234. Maintenance or Custodial staff members usually respond to these requests within 24 hours. Most repairs are free of charge, provided they were not due to vandalism or caused by the resident. 

Residents may not modify or alter any structural or University-owned elements of their residential space without prior written permission from the University. This includes, but is not limited to, bed configurations, locks, University-owned appliances, plumbing, electrical circuits or wiring, walls, and other structural features. Structural additions or alterations, such as installing video security cameras (inside or outside around the unit), demolishing or adding walls, rearranging plumbing or electrical systems, or renovating kitchens or bathrooms, are strictly prohibited unless expressly authorized in writing by the University.

Student rooms and roommates are assigned by the Student Housing Office. Housing staff reserves the right to make assignments and changes as necessary. 

No room or roommate changes will be made during the first and last three weeks of each semester. Room changes will occur after the first three weeks, if vacancies are available.   

Residents are encouraged to talk to their roommate(s) first to resolve conflicts or violations of the roommate agreement. If residents cannot reach a resolution on their own, they must consult their Resident Advisor(s). The Resident Advisor(s) will attempt to resolve the situation through roommate mediation. 

If the residents and Resident Advisor cannot resolve the situation, students will be referred to the Community Director, who will attempt to mediate and resolve the situation. If students are interested in the room-change process, the Community Director will provide additional resources.  

If residents would like to change rooms, they must begin by talking with their Resident Advisor or Community Director. Residents can also work with their Community Director to identify available vacancies on campus. If no vacancies are available, residents must wait until one becomes available before moving.   

Students may not preview new room assignments before moving. Students will have 48 hours to transition from their former space to their new space. Access to their former space will end within 48 hours.   

For the safety of all residents, students are not permitted to access or occupy roofs, trellises, or ledges of any University facility. 

Residents may not enter or exit residential facilities by climbing, jumping, or hopping over balconies, railings, or other building structures. 

Throwing, dropping, or projecting items, objects, substances, or materials from or toward roofs, balconies, trellises, or ledges is prohibited. 

Residents must keep balconies clear of obstructions, such as screens, bamboo, or other coverings, that block the view of safety personnel.

Balconies and patios are intended for outdoor recreational use only and may not be used as storage areas. Items permitted on balconies/patios are limited to the following:

  • Outdoor/patio furniture manufactured specifically for exterior use
  •  One (1) commercially manufactured outdoor storage container (must be kept closed and in good condition)
  • Bicycles (may not be hung, attached, or affixed to any building structure)


All other items are prohibited, including indoor furniture, appliances, and loose storage of personal belongings.

Items on balconies/patios must be maintained in a clean, safe, and orderly condition at all times and may not create fire hazards, block pathways, or extend above railing height.

University Village Apartments Only: 

Charcoal barbecue grills, in accordance with University and Fire Marshal regulations (Charcoal and ash from grills must be fully extinguished and cooled prior to disposal and must be placed in appropriate containers. Disposal of hot or smoldering materials is prohibited.

Students may be held responsible for any damages and may be subject to the Residential Life Student Conduct process for violations of this policy.

CSUN is not responsible for the theft, loss, or damage of valuables, money, or other personal belongings. If you experience a theft, report it immediately to your Resident Advisor (RA) and the Department of Police Services.

  • Lock Your Space: Always lock your doors and windows when leaving your room or apartment, even for a short time.
  • Secure the Building: Do not prop open building entrances or exit doors. Keep exterior and exit doors closed and/or locked at all times.
  • Emergency Exits: Alarmed emergency exits are for emergencies only. Using them for any other reason is prohibited.
  • Throwing Objects: For safety reasons, throwing objects or substances at others, out of windows, through doorways, or within residential buildings is strictly prohibited.
  • Community Responsibility: All members of the CSUN residential community share responsibility for following security policies and encouraging others to do the same.

If you ever feel unsafe in your residential space, contact your RA, Community Director, or the Department of Police Services right away.

Smoking, including the use of unregulated nicotine products (e.g., e-cigarettes, vaping, etc.), is not permitted in University Housing Facilities. 

No smoking is permitted within 25 feet of a building. 

Do not throw cigarettes or matches into trash or recycling cans. Appropriate disposal of such items should be in the nearest ashtray outside the building. 

Hookahs may not be smoked in or adjacent to any University Housing facility. Fully disassembled hookahs may be stored in University Housing facilities. However, having a fully or partially assembled hookah in your residential space is subject to disciplinary action. 

Please refer to the Drugs, Narcotics, and Paraphernalia section of the Residential Code of Conduct for more information regarding marijuana and other illicit drugs on campus.

Clear The Air: CSUN is a Smoke- and Tobacco-Free Campus

To maintain a clean and healthy living environment, please regularly remove trash from your unit and deposit it in the large trash bins located in the gated areas near each building, or in the trash chute if you reside in a suite. We request that trash from your room not be placed in the smaller waste cans located within the buildings. All food products must be thrown away in trash bins. (Recycling bins for aluminum items, glass, and newspaper are located near the outside trash bin areas) 

Grease, oil, or hard food should not be poured down any drains in your unit. You should let the grease, oil, or hard food cool, then place it in a container to be taken out with the rest of your trash. Leftover food should not be flushed down the toilet; it should be thrown out with the other trash to maintain a clean and healthy environment. 

Toilet Cleaning and 'Flushable' Wipes

Cleaning your toilets regularly is important; however, certain cleaners can damage toilet tanks. Toilet tank tablets (large tablets put directly into the tank to release cleaners over time) are prohibited because they clog the toilets and require maintenance service. Also, any type of wipe, even if it indicates it is flushable, is not permitted. If these items are used and create a problem, we will charge residents for the required services. 

Special Guidelines for Units Without Kitchens

Student Housing does not provide kitchen equipment for personal use in any apartment or suites without a kitchen. Attempting to use bathroom sinks or toilets as a garbage disposal while cooking in your unit may cause a pipe clog, resulting in maintenance charges.

 Kitchen appliances allowed in units without kitchens: 

  • Blender 
  • Coffee maker 
  • Microwave 
  • Refrigerator (4.5 cubic feet/3 feet high) 

Residents using a common-area kitchen will be responsible for cleaning the area after each use — this includes disposing of trash in the appropriate receptacle and washing the area(s) used while cooking. Failure to comply with these guidelines may result in the loss of use of the common area kitchens and cleaning charges. 

Vandalism is prohibited. Vandalism is defined as acts of negligent behavior, as well as willful and wanton damage or destruction of personal or University property. Vandalism of any kind may result in charges being assessed to residents.   

FACILITIES AND SERVICES

The RHA is a student organization that promotes a healthy academic and social environment while serving as the student voice for the community's concerns in CSUN Student Housing. RHA provides engaging programs for students to get involved, hosts regular large-scale events, and community meetings to discuss concerns and suggestions. 

To park in the residential parking lots, including the parking structure next to Lupin Hall (Building 11), you must purchase a resident parking permit. The permit is valid in on-campus student lots and in the residential parking lots. General student permits are not valid in the residential parking lots. Vehicles without proper permits will be cited. Special permits are required for staff and disabled parking spaces. University Parking Services oversees all parking operations. You may purchase a resident parking permit through CSUN Portal

University guests and visitors must also purchase and display a parking permit. Daily permits may be purchased in the F10 and F9 lots and in the G9 parking structure. Permits cost $8 per vehicle per day and allow vehicles to park in the residential parking lots. 

Spectrum U provides streaming television service to The Park Apartments and Suites. Please visit the Spectrum U information Page for additional information on how to access this service. 

The Park Apartments and Suites

If you r are living in The Park Apartments and Suites, use the address below for mail and packages.  Students will be notified by email when mail or a package is ready for pickup at The Mail Services Office in Building 23 (Hibiscus Hall). 

 Your name 
Student Housing 
17950 Lassen St., 
Northridge, CA 91325

The Village Apartments

If you are living in The Village Apartments (Family Housing), use the address below for mail and packages. Students will be notified by email when their package is ready for pickup at the Mail Services Office in Building 23 (Hibiscus Hall). Mail will be distributed to Mailboxes Located in Building L. 

Your Full Name; CSUN ID Number 
17950 Lassen St. Box #_________ 
Northridge, CA. 91325

*Your mailbox number is located under contact information in your Student Housing Portal. 

Mail and packages must be addressed to you using the name you indicated on your housing application. Packages with a name other than the one in our look-up system will be returned to the sender. 

If you receive a package or oversized envelope that will not fit into your resident mailbox, you will receive a package notification via email. All packages can be picked up at the Mail Services Office in Hibiscus Hall (Building 23). You must physically bring the accepted ID with you and present it to the Mail Services Office staff in order to pick up your package. 

We accept the following forms of ID: 

  • CSUN MataCard (Preferred) 
  • Driver’s License 
  • State ID 
  • Passport 
  • Military ID 

Please note, we do not accept packages with perishables (i.e., food, flowers).

Check your box regularly. If your mailbox is full for more than 15 days, your mail will be returned to the sender. 

Student Housing offers a computer lab in Hawthorne Hall (Building 18). There are eight workstations and two print stations in this building. All students are welcome to use any available workstation to study, print 20 free pages per day, or just surf the web. Computers for printing only are also available in the common area of the Learning Center (Building 21). There are four workstations and two print stations in this building.

Internet

Student Housing Technology Services supports broadband and reliable network connections throughout The Park Apartments, Suites, and The Village Apartments, including wireless connectivity in common study areas. Illegal file sharing is expressly prohibited. 

Student Housing Website 

Student Housing Technology Services also develops and maintains the Student Housing website and the Student Housing Portal.  If you have issues with online applications, forms, or requests, please contact Technology Services by phone (818) 677-6114 or email. You can also create a maintenance ticket regarding these issues. 

Maintenance and Troubleshooting

If you have trouble accessing the network or the internet TV, please submit a maintenance ticket through the Student Housing Portal. For network configuration or diagnostics of your computer, please come to the Student Housing Technology Services office with your device. We do not remove spyware and viruses from student computers. We do not charge any cost for computer diagnostics.

The Community Center (Building 18)

The Community Center (Building 18) provides recreational amenities for students, including table games, video games, and board games. There are three televisions inside and a large patio television outside for entertainment.  We provide PlayStation, Xbox, and a Nintendo Switch for gaming, as well as a Blu-ray disc player for watching movies. The Community Center is open 6 a.m.-2 a.m. when classes are in session during the standard Academic Year. 

The Learning Center (Building 21)

The Learning Center (Building 21) has classrooms and conference rooms equipped with computers, televisions, and projector screens, and is ideal for group study, discussions, and tutoring. The Learning Center is also home to The Spot, tutoring services offered at Student Housing at no additional cost. The Spot is open Sunday-Thursday, 7-11 p.m. 

Basketball and Sand Volleyball Courts

Basketball and volleyball courts are open from 10 a.m.-10 p.m. daily on the east side of The Park Apartments and Suites. 

Pools

Three swimming pools are located in Student Housing, two on the east and west ends of The Park Apartments and Suites, and one in The Village Apartments. Pool hours are 10 a.m.-10 p.m. daily. Guests must be accompanied by a resident. Because there is no lifeguard on duty, you swim at your own risk. Children are not allowed to swim without an adult responsible for their safety. For safety reasons, glass containers are not allowed in the pool areas. All events within the pool area must be registered and approved by the Residential Life Offices at least 48 hours prior to the event. 

 Please refer to Student Housing Rules and Regulations for more information pool use.

Beverage machines and some snack machines are located in most buildings in The Park Apartments and Suites. Malfunctions or money losses should be reported to the University Corporation by following the instructions posted on each machine. The University Corporation can also be reached at (818) 677-6583

Washers and dryers are provided on the first floor of each Apartment building, each floor of The Suites, and the Village Community Center. Use your apartment/suite key for access. Machines are operated with credit or debit cards. Malfunctions should be reported to WASH, the laundry company, as indicated on the machines. 

 Please remember that you are sharing these facilities with many residents. Do not leave your clothes unattended — and remember to respect others’ property. 

IMPORTANT RESIDENT NOTICES

Online file sharing of copyrighted material is illegal and can result in an individual’s loss of access to the campus internet connection. 

The campus Office of Information Security responds to reports of abuse and can block internet access when a computer is reported to be sharing files illegally. To avoid being blocked from the university network, do not install or use any file-sharing software, such as Usenet or BitTorrent, as it can place your computer at risk. In the event a computer has been blocked from the network, the owner must bring the computer to the University Library, Room 33, anytime Monday through Thursday, 8 a.m.-7 p.m., and Friday, 8 a.m.-5 p.m. Residents living on campus may bring their computer to the IT office in the Student Housing Office. 

Technicians will verify that the computer has indeed been blocked and uninstall any file-sharing software on your computer. 

Once the computer has been cleaned, it will be permitted back on the university network. Repeated violations will be referred to the Dean of Students' Office and may result in disciplinary sanctions. 

Additionally, if you allow your computer to illegally download or distribute copyrighted material, you can face civil lawsuits from the Recording Industry of America and/or the Motion Picture Association of America for downloading copyrighted content. In extreme cases, you can be charged with a crime and face fines and/or jail time. Policies governing the use of copyrighted materials and the use of the university’s technology resources can be found at the following locations: 

Copyright Law of the United States 
CSUN Copyrighted Materials Policy 
CSUN Use of Computing Resources Policy 
CSUN Student Conduct Code 

Each year, about 260 children under the age of five drown in swimming pools. Under certain conditions, suction from drains in swimming pools can entrap swimmers underwater. Closely supervise young children and be prepared for emergencies. If a child is missing, always look first in the pool. Seconds count! Knowing how to swim doesn’t make a child drown-proof. Never use flotation devices as a substitute for supervision. Keep rescue equipment and a phone next to the pool. Learn cardiopulmonary resuscitation (CPR). 

CSU SYSTEMWIDE TIME, PLACE AND MANNER POLICY

The CSU Interim Systemwide Time, Place and Manner Policy seeks to facilitate freedom of expression while protecting the right of students and employees to learn and work in a safe environment, free of disruptions that interfere with the instructional, administrative, and other operations of the university. You can review the full policy via the link below. 

CSU Interim Systemwide Time, Place and Manner Policy