Housing Mail Services

Our mission at California State University Northridge is to provide quality mail services to our campus community.  We pride ourselves in providing excellent customer service, along with efficient mail processing procedures to ensure proper handling of printed and packaged materials.

Mail Services Office Location and Hours

Location: Mail Services Office is located in Hibiscus Hall (Building 23)

Pick-Up Hours: Letters and packages may only be picked up between the hours of 2-6 p.m. Only emergency package pick up is allowed before 2 p.m., please contact the mailroom staff for assistance. Prior to 2 p.m., our team is working hard to process incoming mail and packages.

We are CLOSED on weekends. Hours may vary during holiday seasons.

The Mail Services Office is closed on the following holidays:

  • New Year’s Day
  • Thanksgiving Day
  • Martin Luther King, Jr. Day
  • Juneteenth
  • Labor Day
  • Christmas Day
  • Memorial Day
  • Veteran’s Day
  • Independence Day

Mailing Address

The Park Apartments and Suites

Students living in the The Park Apartments and Suites, use the address below for mail and packages.

Please Note: Students living the The Park Apartments and Suites will no longer have individual mailboxes for the letter mail. Letters will now be processed the same as packages where students will be notified by email when they have mail or a package ready for pickup.

Your Full Name; CSUN ID Number
17950 Lassen St.
Northridge, CA. 91325

The Village Apartments (Family Housing)

If you are living in the The Village Apartments (Family Housing) use the address below for mail and packages.

Your Full Name; CSUN ID Number
17950 Lassen St. Box #_________
Northridge, CA. 91325

Mail Box Locations (The Village Apartments only)

Residents living in The Village Apartments are assigned a mailbox with a key. The mailboxes are located in Building L. Check your Student Housing Portal to find out which mailbox you are assigned to. Check your mailbox regularly.  If your mailbox is full for more than 15 days, your mail will be returned to the sender.

Mail and Package Address Procedures

Mail and packages must be addressed to you using your legal name as it is indicated on your housing application.  No abbreviations or nicknames.  If you have multiple last names, they must ALL be included on the mailing label.

Perishable Packages Are NOT Accepted

Deliveries of perishable items from grocery stores, restaurants, or other food delivery services or florists CAN NOT be received and distributed through the Mail Services Office. You must meet deliveries of perishable items or flowers at the front door of your building.

Notifications When You Receive a Letter or a Package

Email notifications are sent to your CSUN email when a letter or a package arrives addressed to you.  A valid picture ID is required to pick up your package. You must physically bring the accepted ID with you and present it to the Mail Services Office staff in order to pick up your package. We accept the following forms of ID:

  • CSUN MataCard (recommended)
  • Driver’s License
  • State ID
  • Passport
  • Military ID

Letter and Package Release Authorization Instructions

If you can't pick up your mail or packages, you must do the following:

  • The student receiving the letter or package must send an email to the Mail Services Office staff authorizing a second party to claim their letter/package.
  • Since email notifications are sent from Student Housing that state you have a letter/package for pickup, do NOT hit reply to the email. You must email your authorization information to housingmail@csun.edu.
  •  In the email include:
    • Your name, the tracking number, AND the full name of the person you would like to pick up your package for you.
    • Mail Services Office email is: housingmail@csun.edu

Q: What time does mail arrive from the Post Office and other delivery companies?
A:  We pick up mail from the Post Office at 10:00 a.m. Monday thru Friday. UPS, FedEx, Amazon, and other delivery services do not have a set time upon which they deliver packages.

Q:  How will I know the Mail Services Office has received a package in my name for me to pick up?
A:  If the Mail Services Office receives a package addressed to you, you will receive a package notification email telling you it has arrived and is ready for pickup. Do NOT go to the Mail Services Office when you receive a confirmation delivery email from the vendor (Amazon, UPS, FedEx, etc.) WAIT until you receive the CSUN Student Housing – You Have a Package email.

Q:  What time are package notifications sent out?
A:  After 2:00 p.m.

Q:  What time is mail delivered to the mailboxes?
A:  After 2:00 p.m.

Q:  If I move out will my mail be forwarded to my new address?
A:  Yes, if you provide us with a valid forwarding address we will forward your mail for 1 year. Please note we can only forward letter mail.

Q:  Can I send out mail through your office?
A:  Yes, we have outgoing mailboxes located in Pinon Hall (Building 9) and Heather Hall (Building 13)

Q:  Can I ship packages via UPS, FedEx etc?
A:  Yes you can, but you will need to go onto their website first and then print out a shipping label. After you have done that brings the package to us and we will give it to the appropriate shipping company.