Ranjit Philip

Vice President for Information Technology and CIO


Phone: (818) 677-7700

Dr. Helen Heinrich

Associate VP for Academic Technology


Phone: (818) 677-7830

Ryan Conlogue

Associate VP for Information Technology


Phone: (818) 677-6222

Kevin Krzewinski

Senior Director & Information Security Officer


Phone: (818) 677-5911

Zack Hillbruner

Senior Director of Infrastructure Services


Phone: (818) 677-3969

IT Surveys Text-only Versions

 To view the survey materials for a given year, select the appropriate menu item.

IT Survey Infographic 2022 - Text Only Version

The following is the IT Survey 2022 infographic data, captured in a text-only version. 

CSUN IT Survey - Students 

Respondents: 2039

Top Devices Used for CSUN-Related Work

  • Laptop: 40%
  • Smartphone: 27%
  • Tablet 17%

Canvas Course and Engagement Features

  • 97% agree and strongly agree assignments increase course engagement when learning
  • 95% strongly agree announcements and notifications increase course engagement when learning
  • 95% agree and strongly agree that grades, feedback, gradebook messaging increase course engagement when learning
  • 93% agree and strongly agree that recorded lectures increase course engagement
  • 76% think learning would be improved if all academic courses were structured similarly in Canvas

Encountered Accessibility Barrier While Using Technology Tools

  • 25% Canvas
  • 19% myNorthridge Portal / CSUN Portal
  • 7% CSUN Mobile App
  • 4% myCSUNsoftware
  • 3% myCSUNbox
  • 8% other software/app
  • 11% PDF/Video
  • 6% CSUN Website
  • 17% Other

Type of Information that Students Want to Receive from CSUN Information Technology

  • 50% New technologies available on campus
  • 39% Updates to existing technology available on campus

Awareness of Student Technology Services

  • 87% approval of IT service delivery
  • 74% agree that services that are available from the IT Help Center are helpful
  • 68% are aware that the device loaner program is available at no cost
  • 54% are aware that myCSUNsoftware is available at no cost
  • 50% are aware that myCSUNbox is available at no cost
  • 32% are aware that LinkedIn Learning is available at no cost

Preference in Receiving Communication About New and Existing Technology Related Services Offered by CSUN

  • 57% Email
  • 20% CSUN Website
  • 13% Social Media
  • 9% Other students 
  • 1% other

IT Survey Infographic 2022 - Text Only Version

The following is the IT Survey 2022 infographic data, captured in a text-only version. 

CSUN IT Survey - Faculty

Respondents: 272

Devices Used for CSUN-Related Work

  • 35% Laptop
  • 24% Desktop
  • 23% Smartphone
  • 14% Tablet
  • 4% Wearable technology
  • 1% Other

Preferred Method of Learning About Academic Technology or Areas of Teaching Practice

  • 24% Online Asynchronously
  • 22% Online Self-Paced
  • 21% Online synchronously
  • 17% In-Person with peers
  • 16% In-Person individually

Creating and Maintaining Accessible Course Content at CSUN

  • 76% Know that CSUN provides assistance to ensure that a technology or communication is accessible
  • 38% Contact the IT Help Center regarding accessibility assistance
  • 27% Contact the Faculty Technology Center
  • 19% Expressed that they are responsible for ensuring that their course content is accessible
  • 16% Contact the Universal Design Center regarding accessibility assistance
  • 16% Expressed that the Accessible Technology Initiative (ATI) team is responsible for ensuring the accessibility of technology

Top Impediments to Using New Technologies to Innovate in Learning Spaces

  • 23% Shortage of Time
  • 17% Lack of Available Technology

Top Three Items Used When Teaching in Classrooms

  • 31% Computer
  • 28% Projector
  • 18% Whiteboard

Awareness of Services for Faculty

  • 92% are aware that the Faculty Technology Center offers basic and intermediate-level training on topics such as Canvas, Zoom, Panopto, H5P and other technologies for improving teaching and learning

  • 70% are aware that Information Technology provides a self-service option to install campus-wide available software directly from your university-owned computer
  • 61% aware that the Faculty Technology Center offers one-on-one consultations that you can schedule at your convenience

When Faculty Are in Need of Technology Support

  • 25% contact the IT Help Center
  • 21% figure it out on their own
  • 15% contact technical staff assigned to their area
  • 13% contact peers or colleagues

Most Significant Challenge While Teaching in a Classroom or Lab that Affects Student Learning

  • 37% Equipment
  • 15% Computer
  • 13% Laptop
  • 13% Projector
  • 8% Furniture
  • 7% Technology 
  • 7% Whiteboard 

IT Survey Infographic 2022 - Text Only Version

The following is the IT Survey 2022 infographic data, captured in a text-only version. 

CSUN IT Survey - Staff

Respondents: 542

Device Used for CSUN Related Work

  • 32% Laptop
  • 28% Desktop
  • 25% Smartphone
  • 10% Tablet
  • 4% Wearable Technology
  • 1% Other

Who Ensures the Accessibility of Technology at CSUN

  • 23% CSUN's Accessible Technology Team
  • 23% CSUN's Division of Information Technology
  • 20% Person who creates the content
  • 16% Publishers who develop content for use in academic courses
  • 16% Vendors who develop software platforms or interfaces
  • 1% Other

Purchase, Request, or Recommend the Purchase of Technology

  • 54% Do not purchase, request, or recommend for purchase, create or acquire software of other technology
  • 39% Staff purchase, request or recommend for purchase, create or acquire software or other technology
  • 28% Always and usually consider the accessibility of technology balancing other requirements
  • 6% Seldom or never consider the accessibility of technology balancing other requirements
  • 4% about half the time consider the accessibility of technology balancing other requirements

Staff Awareness of Technology Services

  • 92% are aware that Adobe Sign is available at no cost
  • 89% are aware that myCSUNbox is available at no cost
  • 78% are aware that IT provides a self-service option to install campus-wide available software on state-owned devices
  • 70% are aware that LinkedIn Learning is available at no cost

IT Help Center Resources

  • 94% Staff agree and strongly agree that the types of services available from the IT Help Center are helpful
  • 92% Staff agree and strongly agree that the IT Help Center is able to address problems or questions

Ensuring that Technology and Communication is Accessible

  • 43% contact the IT Help Center for assistance to ensure that a technology or communication is accessible
  • 30% know that CSUN provides assistance (resources, training, and support) to ensure that a technology or communication is accessible
  • 29% contact the Universal Design Center for assistance to ensure that a technology or communication is accessible  

IT Survey Infographic 2020 - Text Only

The  following is the IT Survey 2020 infographic data, captured in a text-only version. 

CSUN IT Survey - Students 

Respondents: 2361

Technologies Used in Academic Work

  • Laptop: 48%
  • Smartphone: 30%

Awareness of Funded Technology Resources

  • Box (myCSUNbox): 51%
  • Portfolium: 44%
  • LinkedIn Learning: 24%

Does Canvas Improve Learning?

  • Yes: 82%
  • No: 18%

Top Five Software Programs Students Would Like to See Included in myCSUNsoftware at No Additional Cost

  • Adobe Creative Cloud: 8%
  • Microsoft Office: 7%
  • Adobe Photoshop: 7%
  • Final Cut Pro: 6%
  • AutoCAD: 4%

Top Reason myCSUNsoftware is Used

  • To complete academic coursework without having to purchase the software myself: 62%
  • To complete academic coursework during a time that is convenient for me: 25%

Aware that Information Technology Provides a Self-Service Password Reset Tool

  • Yes: 69%
  • No: 31%

Top Technological Issues that Have Been a Challenge Since the Transition to Remote Learning

  • My own discomfort/lack of familiarity with technologies: 10%
  • My access to library resources: 11%
  • My access to reliable internet/service: 15%
  • Adequate digital replacements for face-to-face collaboration: 15%
  • Instructor discomfort/lack of familiarity with technologies: 17%

Top Technical Accessibility Issues That Have Been Challenging

  • I do not require accommodations: 40%
  • Time on tests: 22%
  • Integrating captioning into Zoom: 7%
  • File converting: 9%

Top Teaching-Related Accessibility Issues That Have Been Challenging Since the Transition to Remote Learning

  • I do not require accessibility accommodations: 32%
  • Timed tests: 25%
  • Instructors only holding synchronous classes: 19%
  • Instructors using a tool that is not supported by the institution: 3%
  • Instructors not using a tool that is supported by the institution: 7%
  • Instructors not using Canvas: 14%

IT Survey Infographic 2020 - Text Only

The  following is the IT Survey 2020 infographic data, captured in a text-only version. 

CSUN IT Survey - Faculty

Respondents: 776

Technology Challenges in Transitioning to Remote Learning

  • 26% Student discomfort or lack of familiarity with required technologies or applications
  • 18% Adequate digital replacements for face-to-face collaboration (e.g., whiteboards)
  • 17% Lack of familiarity with required technologies or applications
  • 13% Access to reliable internet service
  • 10% Access to specialized software (e.g., Adobe products, statistical packages)
  • 16% Other

Biggest Concerns with Transition to Remote Learning

  • 38% Diminished student learning
  • 20% Security/privacy in proctoring online exams
  • 17% Not being able to communicate with my students
  • 13% Online privacy, protection of my personal data
  • 12 % Online privacy, protection of student data

Canvas Insights

  • Of those aware, 75% agree or strongly agree that Canvas Insights is effective in providing positive feedback and encouragement.

How Students Have Adapted to Remote Learning

  • Reasonably well 49%
  • Struggling somewhat 30%
  • Extremely well 13%
  • Struggling a great deal 8%

Canvas

  • 80% find Canvas easy to use
  • 78% find Canvas critical to teaching
  • 74% find Canvas increased their effectiveness as a teacher


Top Three Most Important Features of Canvas

  • Distributing course files
  • Grading
  • Collecting assignments

Awareness of IT Software and Tools

  • 36% are aware that LinkedIn Learning is available at no cost
  • 63% are aware of CSUN’s electronic portfolio network for students and alumni

Box (myCSUNbox)

  • 83% are aware of CSUN’s secure cloud-based storage and collaboration solution

IT Self-Service Software

  • 64% are aware that IT provides a self-service option to install campus-wide software

Challenges in Adapting Course to Remote Learning

  • 29% Personal preference is for face-to-face learning
  • 21% Course lessons or activities haven't translated well to a remote environment
  • 14% Uncertain how to best assess student learning in this environment
  • 14% Students have not been adequately available/responsive
  • 11% Limited personal time or energy to effectively adapt
  • 6% Limited knowledge of options for online course delivery
  • 5% Not familiar or comfortable with online applications/tools

Computing Devices Used

  • Laptop computer 89%
  • Smartphone 45%
  • Desktop computer 41%
  • Tablet 34%
  • Wearable 5%

Zoom

  • 92% used Zoom to attend a meeting
  • 80% hosted a meeting on Zoom
  • 76% conducted a course lecture on Zoom
  • 73% held office hours on Zoom   

IT Survey Infographic 2020 - Text Only

The  following is the IT Survey 2020 infographic data, captured in a text-only version.

CSUN IT Survey - Staff

Respondents: 810

Aware that LinkedIn Learning, Which Offers a Wide Range of Courses, is Available at No Cost

  • Yes: 57%
  • No: 43%

Aware of Adobe Sign, CSUN's Cloud-Based E-Signature Service

  • Yes: 70%
  • No: 30%

Aware that myCSUNbox is Available at No Cost

  • Yes: 88%
  • No: 12%

Aware that IT Provides a Self-Service Option to Install Software Directly From State-Owned Devices

  • Aware: 68%
  • Unaware: 32%

Aware that IT Provides a Self-Service Password Reset Tool

  • Yes: 79%
  • No: 21%

In Response to the COVID-19 Pandemic - Top Supplies or Services Needed to be Provided by the Institution to:

  • Access to a meeting/communication application: 23%
  • Laptop/desktop: 20%
  • Additional monitors: 13%
  • Access to the internet/hotspot: 11%

Able to Maintain the Necessary Collaboration with Colleagues While Working Remotely

  • Yes: 97%
  • No: 3%

Technological Issues that Have Been a Challenge Since the Transition to Remote Work

  • Downloading/running my normal work-related software or application(s): 29%
  • Access to reliable internet service: 28%
  • Lack of familiarity or comfort using remote technologies/applications: 22%
  • Access to a reliable computer device: 11%
  • Access to reliable telephone service: 10%

Ranjit Philip

Vice President for Information Technology and CIO


Phone: (818) 677-7700

Dr. Helen Heinrich

Associate VP for Academic Technology


Phone: (818) 677-7830

Ryan Conlogue

Associate VP for Information Technology


Phone: (818) 677-6222

Kevin Krzewinski

Senior Director & Information Security Officer


Phone: (818) 677-5911

Zack Hillbruner

Senior Director of Infrastructure Services


Phone: (818) 677-3969

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