Procurement Card ( P-card)

P-CARDHELP DESK

Waiver requests, declined transactions, limit changes, employee transfers or separations, U.S. Bank account updates or Staples related questions:

REPORTING LOST OR STOLEN P-CARDS

Contact U.S. Bank Customer Service at (800) 344-5696. Note: Have the card account number and password ready. Do not use personal information (i.e., mother's maiden name or social security number).
Access the pcardhelp link located on the Purchasing website to log a request to initiate a new replacement card or email the P-Card Program Administrator at pcardhelp-l@csun.edu.
The Cardholder will be notified by the P-Card Program Administrator when the replacement P-Card is available for pickup.

REPORTING FRAUDULENT ACTIVITY

Contact U.S. Bank Customer Service at (800) 523-9078. Note: Have the card account number and password ready. Do not to use personal information (i.e., mother's maiden name or social security number).
Access the pcardhelp link located on the Purchasing website to log a request to initiate a new replacement card or email the P-Card Program Administrator at pcardhelp-l@csun.edu.
The Cardholder will be notified by the P-Card Program Administrator when the new P-Card is available for pickup.

PASSWORD RESETS

Contact U.S. Bank Customer Support at (877) 887-9260 or
Access the pcardhelp link located on the Purchasing website to: o Visit the Frequently Asked Questions on how to reset passwords o Log a request o Email the P-Card Program Administrator at pcardhelp-l@csun.edu to reset a password

RECONCILIATION PACKETQUESTIONS