Troubleshooting the Employment Application
If you encounter problems in completing the on-line employment application process, please try the following:
| If... | Then... |
|---|---|
| You are a Mac/Safari user and your resume is appearing garbled. |
Verify your document attachments have a .doc, .docx, or .pdf extension in order to properly upload. |
| You did not receive an e-mail notification of successful resume submission. | Check to see if your e-mail spam filter has placed the CSUN notification in a junk folder; add to your list of accepted senders. |
|
You want to know the status of a job opening. |
Visit the CSUN Careers homepage and select the Applicant Log-In icon to access your applications and current statuses. |
|
You receive an error message trying to access one of the CSUN Careers pages. |
Please clear your browser memory cache and try again. If the error message persists Delete Cookies, Delete Files (including offline content) and Clear History. |
|
You would like to attach a cover letter but are not sure how. |
Log in to your applicant profile and select the Update your application icon or select the Update resume icon and toggle to page 3 to access the upload link. |
|
You need to update or correct your contact information. |
Log in to your applicant profile and select the Update profile icon. |
|
Your log in doesn’t seem to be working from an embedded link in a reply e-mail from CSUN. |
Visit the CSUN Careers homepage and select the Applicant Log-In icon. |
|
You have forgotten your log in information. |
Visit the CSUN Careers homepage and select the Applicant Log-In icon, enter your email address, and select forgot password. You will receive a link to reset your password. |
|
You have been logged out of the Careers homepage. |
Log back in through the CSUN Careers homepage. If you do not enter any information for 30 minutes, the system may log you out. |
|
You try to submit or save your application for later, and receive a red text message or pop-up window saying you have not entered all required fields. |
Please visit each section of the application and review for completeness. Required fields will be marked with an asterisk * and will need to be completed to save your application. |
|
You don’t see your issue listed here. |
Please contact the CSUN Talent Acquisition Team at applications@ csun.edu. |