Frequently Asked Questions
Getting Started
To receive a MataCard, you’ll need:
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A current CSUN user ID and password.
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A device that meets the hardware and system requirements.
| iPhone | iPhone 8 or later; iOS 17 or later. |
|---|---|
| Apple Watch | Apple Watch Series 1 or later, Watch OS 5 or later. |
| Apple ID | Signed into iCloud; if two devices are used, both must be signed into the same iCloud account. |
| Eligible Android Phones | Version 10.0 or later; NFC-enabled device capable of supporting Google Wallet. |
| Samsung Galaxy phone |
The United States versions of the following eSE enabled devices with Android S or later OS:
*Note: This feature may not work on S20 FE 5G models, Galaxy A71 5G, Galaxy Fold, Galaxy Note10, Galaxy Note10+, Galaxy Note10+ 5G, Galaxy S10, Galaxy S10 5G, Galaxy S10 Lite, Galaxy S10+, Galaxy S10e, Galaxy Z Flip and on international versions of all devices. You can find your device information by going to Settings > About Phone > Product Name. |
| Galaxy Watch |
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| eAccounts Mobile App | Downloaded from Apple App Store or Google Play stores by searching Transact eAccounts |
Using the MataCard on Campus
You can easily use your digital CSUN ID as proof of your CSUN student or employee status. You’ll need it to access Student Housing, your meal plan and library services. You can also use it for accessing the Student Recreation Center and the Oasis Wellness Center, getting discounts, voting in Associated Students elections and obtaining services at the Klotz Student Health Center.
If you choose to add money to your Transact eAccount, you can use your MataCard as a debit card for purchases at the Campus Store, campus eateries, Mercado locations and when using beverage vending machines on campus.
You’ll even get a discount at campus eateries when you pay using your MataCard. Funds added to your account are known as CSUN Bucks.
The following Matador Eats eateries offer a 5% discount when you pay using MataCard CSUN Bucks:
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Arbor Grill.
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Freudian Sip.
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Marketplace Grab-and-Go.
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Matador Mercado.
The discount is not available at third-party food vendors (El Pollo Loco, Fry Shack, Panda Express, Sambazon Acai Bowls, Shake Smart or Subway).
Funds are added, stored and managed in your MataCard eAccount. You can add funds yourself or ask someone to deposit funds on your behalf using the Guest Deposit feature.
The barcode feature adds additional usability to the MataCard by making it readable by traditional barcode scanners (if provided) in addition to the Transact tap pad.
The barcode is accessible via the eAccounts app. It will not display on a MataCard saved in Wallet. To access the barcode on an iOS or Android device, log in to your account using the eAccounts app. Select More Information, then Show Bar Code.
Apple users can also access the barcode by initiating a long hold on the eAccounts app icon and selecting Show Bar Code. You’ll be prompted to log in to your account. Once you do, the barcode will be visible.
Barcode access requires Wi-Fi or cellular service. It will not work offline.
Your physical CSUN ID card will continue to be accepted as identification and to access services across campus. However, we encourage you to upgrade to the MataCard for the convenience of having your CSUN ID easily accessible via your mobile device.
If you use your MataCard as a debit card, you’ll receive a discount at select campus eateries.
The digital CSUN MataCard is the primary form of campus identification for active students and employees. Physical CSUN ID cards are being phased out. If you have an extenuating circumstance in which you need a physical card in addition to your digital MataCard, please reach out to matacard@csun.edu, and we’ll be glad to help.
Using the MataCard at the Student Recreation Center and the Oasis Wellness Center
If you have an active membership at the SRC or Oasis and you have signed the digital waiver, simply tap your MataCard at the entry point for quick access.
Yes. The SRC app is where you can find class schedules, reservations and program information, and you can still use it for check-in.
Yes. Only students or members with an active SRC or Oasis membership may use the MataCard for access.
No, the MataCard only allows for facility entry. You can’t use CSUN Bucks to pay for items, classes or services.
About the MataCard
Call the Office of the Registrar at (818) 677-3800 or email matacard@csun.edu.
About the SRC
Call the SRC at (818) 677-5434.
About the Oasis
Call the Oasis at (818) 677-7373.
Troubleshooting Your MataCard
If your device does not support the digital MataCard, you can purchase a physical CSUN ID card by contacting the Office of the Registrar at matacard@csun.edu or visiting the Student Services Center in the Bayramian Hall lobby (BH 100).
Check the email you received — it provides the reason a photo is rejected. Typically, a requirement hasn't been met, whether it’s the quality of the photo or a missing supporting identity document. Be sure to reread the instructions when uploading the two required images so that your submission is approved.
The supporting identity document is the second item in the upload process. It can be one of the following:
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Driver license.
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Passport.
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Student ID from previous school.
If it’s an official document with your full name and photo, it can usually be used as a supporting identity document. If you’re unsure if a specific document can be used, or if you don’t have any that fit the criteria, please email matacard@csun.edu so we can assist you.
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For help adding your MataCard to your device, contact the Office of the Registrar at matacard@csun.edu.
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If you need help with your CSUN user ID and password, visit CSUN Account Information.
For help with Duo multifactor authentication, visit Duo Multifactor Authentication or contact IT at (818) 677-1400.
If your device has been lost or stolen, or you believe your MataCard has been used fraudulently, log in to the MataCard eAccounts portal and select Card Services to deactivate your MataCard. If you need help, contact the Office of the Registrar at matacard@csun.edu.
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Be sure to select which version(s) of the card you want to deactivate; any device you do not select will remain active.
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If you believe your card has been used fraudulently, identify the fraudulent activity and the account on which it appears. Then report the fraud to the Office of the Registrar at matacard@csun.edu.
If you find your lost device, you can reactivate your MataCard using the Transact eAccounts app.
If you’re encountering an error message when setting up your MataCard, you might need to update your photo. This is likely the issue if you’ve had the same physical ID card for several years. To update your photo, visit the Student Services Center in the Bayramian Hall lobby. It is open Monday through Friday from 10 a.m. to 4 p.m. If your problem remains unresolved, please contact us at matacard@csun.edu for assistance.
Apple Wallet Users
- For help adding your MataCard to your device, contact the Office of the Registrar at matacard@csun.edu.
- If you need help with your CSUN user ID and password, visit the CSUN Account Information page.
- For help with Duo multifactor authentication, visit the Duo Multifactor Authentication page or contact IT at (818) 677-1400.
Google Wallet Users
- For help adding your MataCard to your device, contact the Office of the Registrar at matacard@csun.edu.
- If you need help with your CSUN user ID and password, visit the CSUN Account Information page.
- For help with Duo multifactor authentication, visit the Duo Multifactor Authentication page or contact IT at (818) 677-1400.
Samsung Wallet Users
To learn more about system requirements and setup for Samsung Galaxy users, please see Transact’s Samsung Wallet User Guide and FAQ.
- For help adding your MataCard to your device, contact the Office of the Registrar at matacard@csun.edu.
- If you need help with your CSUN user ID and password, visit the CSUN Account Information page.
- For help with Duo multifactor authentication, visit the Duo Multifactor Authentication page or contact IT at (818) 677-1400.