How small claims court became Meta's customer service hotline

One of the advantages of small claims court is that it’s much more accessible to people without deep pockets and legal training. Filing fees are typically under $100 and many courthouses have resources to help people complete the necessary paperwork for a case. “There's no discovery, there are no depositions, there's no pre-trial,” says Bruce Zucker, a law professor at California State University, Northridge. “You get a court date and it's going to be about a five or 10 minute hearing, and you have a judge who's probably also tried to call customer service and gotten nowhere.”

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