Student FAQ

Against whom may a complaint be filed?

These procedures allow students to file a complaint about academic decisions or final course grades issued by instructional faculty.

What is the deadline for filing a complaint?

Complaints must be filed within one semester after the objectionable academic decision was made or the course grade was issued. For example, complaints about issues arising during the fall semester must be filed before the end of the following spring semester. Note, however, that your complaint will not be accepted as properly filed unless you have already discussed the matter with the instructor against whom the complaint is being filed. Complaints that are not timely or correctly filed are returned to students without processing.

What materials may I include with my complaint?

Please include a statement explaining the basis for your complaint. Do not exceed two pages; complaints with longer statements are returned to the student and must be amended and resubmitted before the filing deadline. Exhibits and other attachments should not be included and will be returned. Such materials can be presented when you meet with the instructor, college dean and/or representatives from the Academic Grievance and Grade Appeals Board.

Where should my formal complaint be filed?

Your complaint should be mailed or delivered to:
Office of the Vice President for Student Affairs
California State University, Northridge
Valera Hall 310
18111 Nordhoff St.
Northridge, CA 91330-8239

What happens to my complaint once it is submitted to the Office of the Vice President?

Your complaint will be forwarded to the instructor against whom the complaint was filed. You will be mailed a copy of the instructor’s reply, and you will be given further instructions regarding your options. Make sure your complaint includes your regular mailing address.

How long will it take for my complaint to be fully processed?

There are several steps to the precomplaint and formal complaint processes. A complaint may be resolved at any point in the process; however, complaints that go through every stage may take a complete semester or more to conclude. Note that instructors do not ordinarily respond to formal complaints during times when the university is not in session (e.g., winter and summer break).

How can I get help with my questions about filing and processing a complaint?

Staff in the Office of the Vice President are available to assist you at (818) 677-2391.